Information about the coronavirus

Pagina laatst bijgewerkt op 21 juni 2021.

The most frequently asked questions about:

When can my child go to daycare?

Compensation for childcare costs during closure

Can I request a tour of a location?

The (precautionary) measures

My question is not listed

More information about the coronavirus
RIVM website:

• Question and answer
• About the coronavirus

National government website:

• Frequently asked questions about the coronavirus in childcare

Click here to read the information about the coronavirus in English

When can my child come to daycare?

Use the decision tree to determine whether your child can come to the daycare.

Children from 0 to 3 years old mogen naar de kinderopvang bij verkoudheidsklachten, als ze af en toe hoesten, of met astma of hooikoorts. Bij veel hoesten, koorts vanaf 38 graden Celsius en/of benauwdheid blijft je kind thuis.

Children 4 years and older stay at home if they have complaints that are consistent with corona. So also with mild complaints such as a cold.

Child has been in close contact with someone with corona 
A child who has been in close contact with someone with corona should stay at home and can get tested after day 5 after the last contact. Just as for adults, a distinction is now also made for children between 'close contacts' (category 2) and 'other contacts' (category 3). See also the explanation in the decision tree.

Someone in the household has complaints
If someone in your household has a fever (from 38 degrees Celsius) or shortness of breath and other complaints that are consistent with corona, your child will also stay at home.

Children with long-term or chronic cold complaints
When your child has chronic respiratory complaints such as hay fever or asthma, you as a parent will recognize these complaints. Your child may come to the daycare if he or she has recognizable complaints that are associated with this condition. Pay attention to the following matters:

• Are the complaints part of the chronic condition and does your child have these complaints more often? Discuss this with the pedagogical employee. If she also acknowledges the complaints, your child can come to the location.
• We ask you to be vigilant: are the complaints changing? Keep your child at home or pick up your child from the location when the pedagogical employee asks. We ask you not to take any risks in this. Your child stays at home until the new complaints have disappeared for at least 24 hours.

Childcare after traveling 
A child who returns from an orange or red area must stay at home, get tested as soon as possible and follow the quarantine guidelines that come with the travel advice. View on http://www.nederlandwereldwijd.nl for the current overview of the orange and red areas.

For more information about the corona virus and travel advice, see the website of the national government.

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Costs for childcare during the closure

Inmiddels is er duidelijkheid over de vergoeding van je opvangkosten vanuit de overheid. Net als bij de sluiting in het voorjaar 2020 wordt er in de tegemoetkoming onderscheid gemaakt tussen 3 groepen. Al deze groepen ontvangen een tegemoetkoming:

Parents who receive childcare allowance
Do you receive childcare allowance? In that case, the government pays the portion up to the maximum hourly rate to be reimbursed by the tax authorities during the closure of the childcare. This applies to Daycare and BSO. On the website of the SVB you can read more about this here. This compensation and the calculation are done outside of Kibeo, we as childcare center have no influence on this and we cannot change anything in this data.

Parents who do not receive a childcare allowance and who pay a monthly parental contribution
Ontvang je geen kinderopvangtoeslag, maar betaal je een inkomensafhankelijke ouderbijdrage? Dan heb je via Kibeo een vergoeding ontvangen voor je opvangkosten.

Parents who use childcare without government compensation
Ook indien je geen kinderopvangtoeslag ontvangt, kom je in aanmerking voor een vergoeding van je opvangkosten tijdens de sluiting. Deze moet je zelf aanvragen bij de SVB, kijk op de website of the SVB voor meer informatie.

On the website of the national government you can also read more information about the allowances for the costs of childcare.

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After-school care opened from April 19

All out-of-school care locations will be open again for school children from 19 April. We are happy that we can take care of the children, but of course we want this to be done in a safe way. We use various additional (hygiene) measures, so that we create and maintain the safest possible environment for your children, for you and for our employees.

For each location it was examined which additional measures are necessary. These measures are laid down in the location-specific agreements.

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Information about (precautionary) measures

What do you do in case of contamination on the site?
In the event of an infected employee or a child who goes to our shelter, we follow the guidelines and regulations of the national government, the GGD and the RIVM.
It sometimes takes a few days before a test result is known and in addition, a positive test also takes time before the source and contact investigation (BCO) is carried out.
Only when the information is complete, an advice can be drawn up and we can inform the parents and employees concerned about this. This can sometimes take several days. However, you can trust us to do our best to keep you as a parent informed about all developments as soon as possible.

What rules apply to your employees?
Our employees are also not allowed to work at the location if they have complaints such as a sore throat, cough, cold or fever, or if someone in their family has a fever (from 38 degrees) or shortness of breath and other complaints that fit with corona and is not yet a negative test result.

We ask our employees not to travel to countries and areas characterized by the Ministry of Foreign Affairs as 'no travel' and 'only necessary travel'. If they do, they will work at home on their return during the quarantine period.

What measures do you take?
We want to prevent further spread of viruses in childcare. That is why, even more than usual, we apply good hygiene measures and teach the children these habits.

• We regularly inform all employees at the branches and the Central Office about important measures concerning hygiene and health. We also learn this habit in children.
• We regularly wash our hands with soap and water. In any case, after a visit to the toilet, after playing outside and before eating.
• We dry our hands with disposable towels. We also learn this habit in children.
• We cough and sneeze into the inside of our elbow or into a paper handkerchief. We throw away the paper handkerchiefs after use. We also learn this habit in children.
• We ensure a good indoor climate: we ventilate and air the living and sleeping areas.
• We don't shake hands.
• Adults keep a distance of 1.5 meters from each other.
• Ouders betreden de groepsruimtes niet, de overdracht vindt waar mogelijk buiten plaats.
• Alle externe bezoekers dragen een mondkapje als ze de vestiging betreden.
• We keep a distance of 1.5 meters as much as possible between children from the age of 4 and pedagogical staff.
• Additional measures have been drawn up for each location for bringing and collecting the children, possible walking routes and the transfer between parent and pedagogical staff member.
• There is one at each location door poster that reminds parents, children and employees of the additional hygiene measures.

At Kibeo there are various policy documents and work instructions that have to do with hygiene and health at our locations. We are now bringing this to the attention of our colleagues.

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My question is not listed

If your question is about the coronavirus in general, look up the RIVM website or call the information number of the National Government: 0800-1351.
If your question is about how Kibeo acts with regard to the corona virus, you can always contact the Customer Relations department via Klantrelatie@kibeo.nl or 0113 760 250.

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Information about costs

My child could not go to daycare, why did I have to keep paying?
The government has taken the decision that all childcare organizations had to close until 10 May in order to combat the corona virus in the Netherlands. As a result, only a few parents were able to use childcare. Because this measure was not taken from Kibeo and all childcare organizations in the Netherlands are affected by this, the government has promised to refund all parents the money they have paid for childcare, but not used because the childcare is closed. 

Reimbursement of costs
All parents have now been informed by Kibeo about the reimbursement of the costs for childcare during the closure.

I receive a childcare allowance
Do you receive childcare allowance? Then you will receive a full refund of the costs for childcare for the period that Kibeo was closed. The government pays the part up to the maximum hourly rate to be reimbursed by the tax authorities. This amount is deposited by the Social Insurance Bank (SVB) into the account on which you receive your monthly childcare allowance. On the website of the SVB you can find more information about the compensation, how the amount is calculated and what you can do if you do not agree with the amount. You will also find an overview of frequently asked questions and answers.

Kibeo pays you the difference between the maximum hourly rate to be reimbursed by the tax authorities and the hourly rate that Kibeo uses for the period that the childcare was closed.

I do not receive a childcare allowance
Do you not receive a childcare allowance? Then you only receive the part that Kibeo compensates; the difference between the maximum hourly rate to be reimbursed and the hourly rate that you pay for childcare. This amount is stated on the invoice you receive today. You do not receive any compensation from the government. Interest organization BOinK asks for you in this case report to them.

I do not receive a childcare allowance, but pay a monthly parental contribution
Do you not receive a childcare allowance, but do you pay an income-related parental contribution? Costs of unused childcare are reimbursed, even if you pay an income-related monthly contribution. The amount will be deposited into your account by Kibeo.

You can also read this information on the National Government page with frequently asked questions about coronavirus and childcare.

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Emergency shelter outside opening hours

Are you or your partner working in healthcare? Then you can use care outside regular opening hours until 1 July, such as on weekends, evenings, nights and public holidays. This form of emergency shelter will stop on 1 July.
In almost every municipality within our working area, a centrally located location has been opened for 24-hour care.

What are the costs of emergency shelter?
There are no costs associated with the emergency shelter.

When can I not use the emergency shelter
If your child has complaints such as a cold, cough, sore throat or fever, we ask you to keep your child at home. If your child is free of complaints for 24 hours, he or she can play at the daycare.

Register here for emergency shelter

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Emergency shelter - I am already a Kibeo customer

The government has indicated that childcare and education will in principle be closed until 10 May. An exception to this is made for children aged 0-12 of parents who work within crucial professional groups such as healthcare, police and fire brigade. Parents who would otherwise not have childcare at Kibeo can also make use of this.

Day care 0 to 3 years
Most of our daycare facilities are open. If you and / or your partner work within crucial professional groups, your child can go to your own trusted location. We do our best to deploy the trusted, permanent pedagogical staff at your child's location as much as possible, but keep in mind that this does not work in all cases.

Childcare 4 to 12 years old - during school hours
In principle, the schools are also closed; the exception is also made for children of parents who work within crucial professional groups. These children can go to their own school. Our pedagogical staff help the teachers with this shelter during school hours. For each location, it is checked where this care takes place. This can be at school as well as after school care. We require some flexibility from you as a parent for this.

Childcare 4 to 12 years old - before or after school
It may be the case that you also need childcare after school, for example because you now have to work extra in healthcare. This is possible. It is possible for the same professional groups to come to the after school care after school. This applies to all children, even if they do not normally come to Kibeo's after school care. Your child can then go to the childcare center that is linked to your own primary school or a BSO that is located near the school.

Childcare outside regular opening hours, such as weekends, evenings, nights and holidays
Do you need childcare outside regular opening hours, such as in the evenings, at night, on weekends or on public holidays? Then this is possible. In almost every municipality within our working area, a centrally located location has been opened for 24-hour care.

• Kibeo Achterdorp Dirksland
• Kibeo Elvis Presleylaan Goes
• Kibeo Emil Sandströmweg Zierikzee
• Kibeo Hovenierstraat Colijnsplaat
• IKC De Horizon Rilland
• Kibeo 't Saamdeel Kapelle
• Kibeo Kraaiendijk Heinkenszand
• Kibeo De Neerhof Zevenbergen
• Kibeo The Pilot Whales Lage Zwaluwe
• Child center De Klimroos Roosendaal

In Barendrecht you can go for 24-hour care at Hadassa childcare
In the Hoeksche Waard you can go for 24-hour care at Kiddie Care or the Gastouderbureau of The Hoekse School Childcare

Register for emergency accommodation within regular opening hours
Do you need emergency shelter during regular opening hours? Then this can be done as you are used to via the establishment of your child. This care is also possible on days where you may not have had (permanent) care before.

Register for childcare outside regular opening hours
For 24-hour care outside regular opening hours, register your child with the Customer Relations department. This can be done during office hours by sending an email with the reception days and times and the reception location to Klantrelatie@kibeo.nl. Outside the opening hours of the central office, so in the evenings, on weekends or during holidays, you can register your child by telephone on 0113 760 250, you will then be forwarded to an employee of the Customer Relations department.

When can I not use the emergency shelter?
If your child has complaints such as a cold, cough, sore throat or fever, we ask you to keep your child at home. If your child is free of complaints for 24 hours, he or she can play at the daycare again.

Am I working in a crucial profession?
In the first instance, the national government indicated that both parents must be employed in these professions in order to qualify for emergency shelter. This has been relaxed to one parent. In addition, more professions have been added to this list over time. There is therefore a chance that you can use this care without knowing this.

If you are unable to arrange childcare at home, you can contact us or the school for childcare. View the full list of critical professions here.

Our starting point is that we support parents in vital functions to be able to continue doing the work as well as possible.

What are the costs of emergency shelter?
There are no costs associated with emergency shelter, this applies to both emergency shelter at day care and after school care.

Will the out-of-school care facility open all day now that the school is closed due to the corona virus?
During school hours, school children of parents, one of whom works within crucial professional groups, are cared for by the school. Education and shelter work together for this. The location of the childcare is checked for each location or school. Childcare is free of charge.

If you need childcare after school, your child can go to the childcare facility that is linked to their own primary school or a BSO that is located near the school.

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